DAF confirms its support for operators will remain open in lockdown

DAF Trucks has confirmed that its dealer network will remain fully operational in England to provide support to operators during the second lockdown due to the Covid-19 pandemic.

In a statement, DAF Trucks’ managing director, Laurence Drake, said the company’s sales, service and parts activities at its 130-location DAF Dealer network will stay open.

Social distancing guidance and other restrictions are already being observed, with DAF Trucks able to fulfil a complete aftersales function courtesy of its back-office staff at Haddenham and around the network fully connected online and working from home.

“We delivered on our customer support promises during the first lockdown and we will do so again,” said Drake. “We are at an advantage in that many of the processes and protocols are already in place. We are prepared and we will remain fully operational to provide essential support for operators. DAF customers and mixed fleets can rely on our benchmark aftersales portfolio.

“We will continue to monitor our DAF Genuine and TRP all-makes parts supply chains to ensure stock levels and delivery frequencies are maintained. The DAFaid control centre will also remain fully operational and priority will be given to calls relating to roadside breakdowns.

“The coming weeks will undoubtedly present challenges, but I can reassure operators that DAF Trucks is ready once again to go the extra mile.”

Dan Parton
Dan Parton
Dan Parton is a former editor of Truck & Driver, the UK’s biggest selling truck magazine. He is now writes for The Van Expert and The Truck Expert.

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