Truck manufacturer Iveco has launched a new support service designed to provide hospitality and assistance to drivers should their vehicle need unscheduled maintenance.
Iveco claims that its new programme, called Topcare, is the first fast-track maintenance and hospitality service in the industry and has been made possible by the connectivity technology launched with the Iveco S-Way in 2019.
Should a connected Iveco suffer a breakdown that requires an immediate stop in a workshop, the Iveco control room will receive an immediate alert, assigning highest priority to resolving the vehicle fault. The control room is directly connected to a network of more than 1,600 service points across Europe, able to respond to issues 24 hours a day.
The alert automatically triggers an urgent parts supply process and mobilises qualified diagnostic experts to minimize downtime of the vehicle. Constant updates are generated on the status of the repair.
If the work takes longer than expected and the driver is not close to their home, the Topcare service can organise meals, hotel accommodation, transfers and parking as needed. Medical care is also available in the event of a non-urgent health issue.
According to Iveco, Topcare is the latest in a series of innovations released over the past three years to improve life on the road for drivers of its vehicles, in terms of safety, comfort and connectivity.
Mihai Radu Daderlat, Head of Truck BU Customer Service TCO & Services at Iveco, says that the intention with Topcare was to design a premium support service to ensure drivers and fleet owners enjoy peace of mind when their truck is on the road.
“We want our customers to feel safe with Iveco in every situation, so we devised an all-inclusive coverage that ensures fast and agile action thanks to advanced systems, maximizing the vehicle’s uptime and business productivity while looking after the driver, even in case of unexpected events,” Daderlet added.